The AI in Financial Services Podcast
The AI in Financial Services Podcast helps financial services leaders understand how artificial intelligence is transforming banking, insurance, fintech, payments, risk, compliance, and customer experience.
Each week, Emerj AI Research interviews AI leaders, financial services executives, investors, and industry experts about where AI is creating real business value.
Each episode draws on the unique perspective of our guests, alongside insights from Emerj’s market research on the impact of AI in financial services.
Featuring guests and insights from organizations including HSBC, Citibank, Visa, Ayasdi, and ZestFinance.
Browse the latest episodes below, or follow the show wherever you listen to podcasts.
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Balancing Personalization and Trust in AI-Driven Customer Experience – with Kyle Hathorn of FNBO
December 1, 2025
Today's guest is Kyle Hathorn, Director of Customer Experience and Strategy at the First National Bank of Omaha. FNBO is a regional bank founded in 1857 that provides retail and commercial banking services across eight states. Kyle brings extensive experience in designing customer journeys and integrating technology to meet evolving expectations. Kyle joins Emerj Editorial Director Matthew DeMello to discuss how financial services leaders can...
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Balancing Friction and Growth in Digital Fraud Strategy – with Karan Gandhi at Best Egg
November 17, 2025
Today's guest is Karan Gandhi, Senior Director for Verification and Fraud at Best Egg. Best Egg is a consumer lending platform focused on responsible, data-driven credit access. Karan joins Emerj Editorial Director Matthew DeMello to explore how deepfakes, synthetic identities, bot attacks, and agentic systems are reshaping the fraud landscape and what these shifts mean for data and AI strategy in financial services. Karan also...
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The Future of AI Competition in Financial Services After DeepSeek’s Breakthrough – with Sudeep Kesh and Martin Whitworth of S&P Global Ratings
November 3, 2025
The introduction of DeepSeek's R1 large language model has sparked global discussion about what happens when open-source innovation meets geopolitical constraints. What does this mean for financial markets, AI development, and the future of global competition? In this episode of the 'AI in Financial Services' podcast, host Matthew DeMello speaks with Sudeep Kesh, Chief Innovation Officer at S&P Global Ratings, and Martin Whitworth, Lead Cyber...
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The Role of AI in Risk Management and Compliance – with Miriam Fernandez and Sudeep Kesh at S&P Global Ratings
October 20, 2025
As financial services accelerate their digital transformations, AI is reshaping how institutions identify, assess, and manage risk. But with that transformation comes an equally complex web of systemic risks, regulatory challenges, and questions about accountability. In this episode of the AI in Business podcast, host Matthew DeMello, Head of Content at Emerj, speaks with Miriam Fernandez, Director in the Analytical Innovation Team specializing in AI...
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The Role of AI in Reducing Revenue Risk and Improving Accuracy – with Andy Byrne at Clari
October 6, 2025
Today's guest is Andy Byrne, Founder and CEO of Clari, returns to share early findings from Clari's upcoming report on AI in revenue operations. The headline: 2024 was tough — only 33% of revenue leaders hit plan — yet 91% expect to hit 2025 targets, largely due to AI. Andy breaks down how leaders are using predictive AI to surface risk and momentum and generative...
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