The AI in Financial Services Podcast
The AI in Financial Services Podcast helps financial services leaders understand how artificial intelligence is transforming banking, insurance, fintech, payments, risk, compliance, and customer experience.
Each week, Emerj AI Research interviews AI leaders, financial services executives, investors, and industry experts about where AI is creating real business value.
Each episode draws on the unique perspective of our guests, alongside insights from Emerj’s market research on the impact of AI in financial services.
Featuring guests and insights from organizations including HSBC, Citibank, Visa, Ayasdi, and ZestFinance.
Browse the latest episodes below, or follow the show wherever you listen to podcasts.
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Smarter Compliance Strategies for Regulated Industries – with Itumeleng Masunyane of Amicorp
July 14, 2025
Today's guest is Itumeleng Masunyane, Senior Vice President of Internal Audit at Amicorp Group. Together, they examine the shifting landscape of compliance and internal audit as organizations adopt more advanced forms of AI, including agentic systems. The conversation begins by outlining why traditional, manual audit processes often struggle to keep pace with evolving regulations across multiple jurisdictions—leading to inconsistencies, burnout, and heightened risk. Itumeleng explains...
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Multi-Faceted Fraud Response Strategies for Financial Services – with Sophia Qureshi of Provenir
June 30, 2025
Today's guest is Sophia Qureshi, VP of Product Management for Fraud Solutions at Provenir. Provenir is a fintech company whose AI decisioning platform helps clients manage credit risk, prevent fraud, and stay compliant across the customer lifecycle. Sophia joins the podcast to discuss the evolving threat landscape and how AI is changing the balance of power. Later, she explains the ways fraud detection has traditionally...
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Proactive AI and the Evolution of Customer Experience in Finance – with Shardul Vikram at SAP
June 16, 2025
What does it take to build truly intelligent customer experiences at enterprise scale? In this episode of the AI in Business podcast, Shardul Vikram, Chief Product Officer of SAP Application AI, returns to explore the critical role of generative AI in transforming CX across industries. From telecom to healthcare, Shardul breaks down how leading firms are aligning data strategy, automation, and personalization to drive measurable...
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The Power of Smart Summary for Faster Research – with Traci Mabrey of Factiva
June 2, 2025
Today's guest is Traci Mabrey, General Manager, Factiva at Dow Jones. In this episode, Traci joins Emerj Editorial Director Matthew DeMello to discuss how AI is accelerating research, improving personalization, and reinforcing the role of human expertise in high-stakes decision-making. The conversation explores the growing demand for structured, trustworthy insights across finance, compliance, and global markets — highlighting where automation helps and where human judgment...
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Business Intelligence Tools for Informed Decision Making – with Traci Mabrey of Factiva
May 19, 2025
Today's guest is Traci Mabrey, General Manager, Factiva at Dow Jones. Factiva is a business information and research tool owned by Dow Jones & Company. It aggregates content from both licensed and free sources, providing organizations with search, alerting, dissemination, and other information management capabilities. Traci joins us on today's show to discuss how Factiva is combining artificial intelligence with editorial oversight to deliver localized,...
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