An AI agent can function as designed yet produce results an organization cannot verify or safely use. In this episode, Melissa Ramey, Director, AI Transformation – Data Insights and User Experience at Salesforce, joins Emerj’s Yolandi de Weerdt to examine who owns agent behavior after deployment and why correcting individual outputs does not fix the underlying workflow. She explains how source evidence, shared definitions, and clear decision boundaries help teams govern agents before expanding their autonomy.

To go deeper on AI strategy, including evidence-based AI ROI and building long-term capabilities, download Emerj’s free PDF report, “3 Keys to Thriving in the Coming Era of Automation,” at emerj.com/cok1