Field service leaders in medical devices are under pressure to translate operational wins like first-time fix rates into hard financial outcomes their CFOs will fund. In this episode, Ryan Makely, Senior Director, CALID Service at Bruker, examines why conventional service metrics often fail to connect to profit and loss, and how leaders can build a financial case for AI-driven service investment. The conversation covers parts consumption and cost-per-case as low-hanging fruit for hard cost savings, and how aligning business unit goals with company-wide financial objectives helps secure funding for future projects.

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