Field service leaders in MedTech are facing a widening gap between rising equipment complexity and the technician expertise, data, and parts logistics needed to keep devices running. In this episode, Mohit Sheera, Strategic Planning Leader at Terumo Blood and Cell Technologies, examines how AI-enabled remote diagnostics and multimodal data synthesis are changing who can resolve a service issue and how quickly. The conversation covers technician knowledge gaps, fragmented service data, first-time-fix pressure, parts availability, and how leaders can sequence organizational change so AI-enabled service models gain buy-in instead of resistance.

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