General‑purpose AI tools are hitting reliability and accuracy limits in professional workflows, forcing enterprises to rethink where these systems can truly deliver operational value.

 

In this episode, David Wong, Chief Product Officer at Thomson Reuters, examines how domain‑specific data, expert‑trained decision patterns, and integrated software enable AI to perform professional‑grade work, in conversation with host Matthew DeMello.

 

The discussion highlights the practical shift toward targeted deployment, the four‑pillar framework for agentic systems, and the conditions required for trustworthy automation in legal, tax, and compliance environments.

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