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AI and Customer Experience in Behavioral Health – with Dwayne Stevens of WestCare
AI in Healthcare and Life Sciences Podcast

AI and Customer Experience in Behavioral Health – with Dwayne Stevens of WestCare

October 1, 2026

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Administrative documentation is consuming thousands of clinician hours a year in behavioral health, pushing burnout higher and pulling staff away from direct patient care. In this episode, Dwayne Stevens, Chief Information Officer at Westcare Foundation,  examines how AI-assisted documentation built into his organization’s internally developed electronic health record is returning time to clinicians without removing their judgment from the record. The conversation covers his organization’s Spirit and Touch frameworks for governed AI adoption, the cross-functional roles that drove implementation, and the opt-in model used to build clinician trust.

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