AI Articles and Analysis about Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.

Artificial Intelligence at Zurich Insurance@1x
Case management
Finance
Case management
Insurance
Claim management
Claim management
Compliance
Customer service
Data auditing
Data collection
Data management
Enterprise resource planning

Artificial Intelligence at Zurich Insurance

Zurich Insurance Group is a multi-line insurer serving over 55 million customers in more than 210 countries and territories. The company offers various property, casualty, and life insurance products and services. Founded in 1872, Zurich Insurance Group is headquartered in Zurich, Switzerland. In 2023, the Zurich Insurance Group reported business operating profits of 7.4 billion USD, an increase of 21% from 2022. 
Driving Patient Access and Decreasing Tech Debt in Healthcare with AI-1-min
"Clinical support
Healthcare
Business intelligence and analytics
Healthcare services
Case management
Claim management
Customer analytics
Customer experience
Customer service
Data analysis
Data auditing
Data collection
Data integration
Data management
Knowledge management
Predictive analytics and forecasting

Driving Patient Access and Decreasing Tech Debt in Healthcare with AI – with Aaron Chamberlain of Intermountain Health

Headquartered in Salt Lake City, Utah, Intermountain Health is a not-for-profit healthcare system comprised of 385 clinics and 33 hospitals dedicated to creating healthier communities and helping patients thrive. Intermountain Health merged with SCL Health in 2022 and now employs more than 58,000 people. They serve patients in Kansas, Colorado, Utah, Nevada, Wyoming, Idaho, and Montana.
Multichannel Customer Journeys in Financial Services-1
Business intelligence and analytics
Finance
Case management
Financial services
Claim management
Insurance
Customer analytics
Customer experience
Customer service
Data analysis
Data auditing
Data collection
Data integration
Data management
Generative AI
Help desk
Intelligent assistant
Large Language Models
model development
Natural Language Processing
Predictive analytics and forecasting

Multichannel Customer Journeys in Financial Services – with Anuj Maniar of Deloitte

This interview analysis is sponsored by Deloitte and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
Solving Insurance Inefficiencies with AI – v.1-1
Business intelligence and analytics
Finance
Case management
Insurance
Claim management
Customer analytics
Customer experience
Customer service
Data analysis
Data auditing
Data collection
Data integration
Data management
Generative AI
Help desk
Intelligent assistant
Large Language Models
model development
Predictive analytics and forecasting

Solving Insurance Inefficiencies with AI – with Sandee Suhrada and Karl Hersch of Deloitte

This interview analysis is sponsored by Deloitte and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
AI for Insurance, Insurance for AI – with Edosa Odaro of Tawuniya@1x-min
Business intelligence and analytics
Finance
Case management
Insurance
Case management
Claim management
Claim management
Compliance
Customer analytics
Customer experience
Customer service
Data auditing
Data collection
Data integration
Data management
Enterprise resource planning
Generative AI
Help desk
Intelligent assistant
Large language models
Large Language Models
Predictive analytics and forecasting

AI for Insurance, Insurance for AI – With Edosa Odaro of Tawuniya

AI and machine learning are propelling the insurance sector forward – willingly or unwillingly – while offering organizations the ability to make substantial improvements. The technologies can help to enhance customer service, claims processing, fraud detection, and much more. They also potentially transform underwriting, risk assessment, and personalized pricing.
Reducing Hallucinations and Streamlining Drug Discovery Workflows with Generative AI@1x
Business intelligence and analytics
Chemicals
Claim management
Healthcare
Customer service
Heavy industry
Data analysis
Manufacturing
Data auditing
Pharma
Data collection
Data integration
Data management
Generative AI
Large Language Models
Predictive analytics and forecasting

Reducing Hallucinations and Streamlining Drug Discovery Workflows with Generative AI – with Asif Hasan of Quantiphi

This interview analysis is sponsored by Quantiphi and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
Claims and Underwriting Trends in Personalized Insurance with AI – v.1-1
Business intelligence and analytics
Finance
Case management
Financial services
Claim management
Insurance
Claim management
Marketing
Compliance
Media
Customer analytics
Customer experience
Data analysis
Data auditing
Data collection
Data integration
Data management
E-commerce
Enterprise resource planning
Generative AI
Intelligent assistant
Investment
model development
Recommendations
Search engine
Search engine
Social network analysis
Text analysis
Utilization management

Claims and Underwriting Trends in Personalized Insurance with AI – with Kelly Cusick and Michael Cline of Deloitte

This interview analysis is sponsored by Deloitte and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page.
01 – Building Trust in Data Science in Life Sciences@1x-min
Case management
Chemicals
Case management
Healthcare
Claim management
Heavy industry
Claim management
Manufacturing
Data analysis
Pharma
Data auditing
Data collection
Data integration
Data management
Enterprise resource planning
Generative AI
Help desk
Hiring
HR
model development
Predictive analytics and forecasting
Skills ID

Building Trust in Data Science in Life Sciences – Bikalpa Neupane of Takeda Pharmaceuticals

AI and data science have seen increased use in life sciences, particularly in the pharmaceutical industry. However, despite the multitude of AI use cases, pharmaceutical companies tend not to embrace every emerging AI trend eagerly. 

Customer service

Explore articles and reports related to artificial intelligence for customer service, including applications in claims management, email support, intelligent assistants, and more.