AI Companies for Customer service

Explore AI vendor companies offering customer service solutions, including applications in claims management, email support, intelligent assistants, and more.

Snips

Description: Making technology disappear. This is what Snips sets to achieve by embedding an Artificial Intelligence (AI) in every connected device. Whether it is a smartphone, a smartwatch, a connected car or a home appliance, they will one day be able to anticipate their owner’s intentions, and act preemptively to save time and reduce friction. Products: Context Awareness: The user’s personal data is turned into a highly contextualized timeline of activity they did during the day. This includes turning location traces into places visited, parsing chat messages to extract people and places, mining emails for hotel and restaurant reservations, and much more! This runs fully on-device, with no user data being sent to our servers, ensuring privacy by design. Personal Knowledge Graph: The user’s activity timeline and all other contextual data are linked to create his Personal Knowledge Graph. Similarly to how the human brain does, our assistants use this as their memory, enabling contextual disambiguation in natural language interactions. This also runs fully on-device, keeping the user’s data safe. Intent & Entity Recognition: Understanding Natural Language requires two key technologies: detecting the intention of the user, and extracting entities – “things” – they are talking about. Our algorithms leverage both classical NLP methods and Deep Neural Networks, offering a good tradeoff between precision and performance. And since we also wanted to do that on device, we optimized our models so that they could fit on a smartphone with no impact on battery! Deep Natural Language Queries: Deep Natural Language Queries (which involves solving multiple sub-queries) are binded to the user’s Personal Knowledge Graph, enabling arbitrarily complex queries that require contextual understanding. Thanks to our technology, assistants can now answer queries like “show me pictures of the food I ate at that french place I went to for dinner last Thursday in New York”. And yes, this ALSO runs 100% on device, making Snips the first end-to-end private AI assistant.

Drawbridge

Description: Drawbridge is the leading anonymized digital identity company building cross-device technology that fundamentally changes the way brands connect with people. The Drawbridge Connected Consumer Graph® includes more than one billion consumers across more than three billion devices, and verified to be 97.3% precise. Brands can work with Drawbridge in three ways: by licensing the Drawbridge Connected Consumer Graph for cross-device data applications; managing cross-device ad campaigns in real-time using the Drawbridge Cross-Device Platform; or working with Drawbridge to execute cross-device campaigns. The company is headquartered in Silicon Valley, is backed by Sequoia Capital, Kleiner Perkins Caufield Byers, and Northgate Capital, and has been named to the Inc. 5000 annual ranking of the fastest-growing companies in America for the past two years. Products: Detailed Audience Insights: The Audience Insights report details demographics including the likely age, location, income, and gender of consumers reached, plus offline data measures retail visits and interests of those audiences. Pinpoint Geographical Performance Hot Spots: Understand where in the world your audiences are seeing and engaging with your ads with this country-by-country account of campaign metrics. Granular Offline Attribution: Offline visit attribution reporting details the lift from cross-device exposure on visits to physical locations, as well as the perceived interests and demographics of retail visitors. This report enables more granular analysis and mid-flight campaign optimization. Path-to-Conversion Insights: As part of the Insights suite, you can path-to-conversion metrics, offline attribution metrics, and weighted attribution reports, all in a fully transparent, real-time interface. Cross-Device Attribution: Cross-Device Conversion Attribution Matrix and Funnel reports show you a breakdown of which devices are the most influential in driving conversions across all devices. Cross-Device Reach & Frequency: Reach-and-Frequency reports show the number of unique consumers who have been reached across devices, plus the overlaps and lift for those reached on multiple devices. It’s an easy way to measure where and how often target consumers are reached.

Fido Labs

Description: Fido.ai has developed a new type of symbolic Artificial Intelligence that understands the English language at massive scale. It does not require training or labeling of data and acts like an interface that allows deep learning to understand text directly, removing the barrier of data hungriness from AI. Fido's technology powers chatbots so they can learn automatically from the internet and answer complex business questions based on a large volume of text like clinical data, patient-to-patient conversations, reviews or customer feedback. An independent benchmark study compared the accuracy of both Fido and Google language parsers. It concluded that Fido’s technology made four times fewer errors than Google's AI on human-written reviews and opinion. http://fido.ai/benchmark This core technology was developed over five years, while building chatbots and AI products for Fortune 500 companies and governments. Products: Fido Language Decoder: Fido Language Decoder is an information extraction framework for the automatic extraction of any facts and opinions from a large volume of text data. Fido has found a balance between symbolic and statistical approaches allowing its radically new AI to get rid of the limitations of current AI's -- the necessity of training and tedious data labeling. Contrary to entity-based approaches, Fido developed a context-based approach that allows to code how people express certain experiences and intents without prior predefining of any single one of them. For the first time, an AI can surprise us by telling us what we haven't known. Fido technology is an enabling factor for the building a new generation of systems that learn directly from text and a step forward towards a self-learning AI.

Customer service

Explore AI vendor companies offering customer service solutions, including applications in claims management, email support, intelligent assistants, and more.