AI Companies for Customer service

Explore AI vendor companies offering customer service solutions, including applications in claims management, email support, intelligent assistants, and more.

Conversica

Description: Conversica is the leader in AI-powered business conversations and the only provider of AI-driven lead engagement software for marketing and sales organizations. Conversica’s sales assistants are built on an AI platform integrating natural language generation (NLG), natural language processing (NLP) and machine learning (ML) capabilities. Products: Conversica® AI Sales Assistant - Helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, qualifying and following up with leads via natural, two-way email conversations.

SmartAction

Description: SmartAction works with businesses to create an environment where intelligent virtual agents are handling complex customer requests in every medium – voice, SMS text, chat, and social media. SmartAction was recognized by Deloitte as a Tech Fast 500 recipient in 2016 and a Gartner Cool Vendor 2017. Products: SmartActions solutions include: Account Authentication Intelligent Front Door Scheduling Outbound Alerts Order Management Surveys Payments Roadside Assistance

Snips

Description: Making technology disappear. This is what Snips sets to achieve by embedding an Artificial Intelligence (AI) in every connected device. Whether it is a smartphone, a smartwatch, a connected car or a home appliance, they will one day be able to anticipate their owner’s intentions, and act preemptively to save time and reduce friction. Products: Context Awareness: The user’s personal data is turned into a highly contextualized timeline of activity they did during the day. This includes turning location traces into places visited, parsing chat messages to extract people and places, mining emails for hotel and restaurant reservations, and much more! This runs fully on-device, with no user data being sent to our servers, ensuring privacy by design. Personal Knowledge Graph: The user’s activity timeline and all other contextual data are linked to create his Personal Knowledge Graph. Similarly to how the human brain does, our assistants use this as their memory, enabling contextual disambiguation in natural language interactions. This also runs fully on-device, keeping the user’s data safe. Intent & Entity Recognition: Understanding Natural Language requires two key technologies: detecting the intention of the user, and extracting entities – “things” – they are talking about. Our algorithms leverage both classical NLP methods and Deep Neural Networks, offering a good tradeoff between precision and performance. And since we also wanted to do that on device, we optimized our models so that they could fit on a smartphone with no impact on battery! Deep Natural Language Queries: Deep Natural Language Queries (which involves solving multiple sub-queries) are binded to the user’s Personal Knowledge Graph, enabling arbitrarily complex queries that require contextual understanding. Thanks to our technology, assistants can now answer queries like “show me pictures of the food I ate at that french place I went to for dinner last Thursday in New York”. And yes, this ALSO runs 100% on device, making Snips the first end-to-end private AI assistant.

Talla

Description: Talla is an A.I.-driven assistant that handles your busywork.Focus on your most important tasks. Talla can manage employee onboarding and polling, answering basic HR questions, and more. Products: Automate messages: Create messages and build out interactive experiences to deliver information to your team. You can easily trigger messages by actions, time, and more. Whether you want to let everyone know about action items after a team meeting or ensure employees receive information about a new initiative, Talla has you covered. Build messaging workflows: Onboarding and training doesn’t stop on day one. Provide employees with guidance throughout their career by delivering messages through Talla. Talla can guide employees through different processes, showing them what they need to know as they need it. It’s perfect for onboarding and training employees on new skills. Collect and aggregate data: Engage with employees through polling. Use Talla to gather information on everything from team happiness, to lunch preferences, to collecting feedback on your company’s direction. Talla takes care of collecting the information along with all the follow up before presenting the aggregated data to you.

Drawbridge

Description: Drawbridge is the leading anonymized digital identity company building cross-device technology that fundamentally changes the way brands connect with people. The Drawbridge Connected Consumer Graph® includes more than one billion consumers across more than three billion devices, and verified to be 97.3% precise. Brands can work with Drawbridge in three ways: by licensing the Drawbridge Connected Consumer Graph for cross-device data applications; managing cross-device ad campaigns in real-time using the Drawbridge Cross-Device Platform; or working with Drawbridge to execute cross-device campaigns. The company is headquartered in Silicon Valley, is backed by Sequoia Capital, Kleiner Perkins Caufield Byers, and Northgate Capital, and has been named to the Inc. 5000 annual ranking of the fastest-growing companies in America for the past two years. Products: Detailed Audience Insights: The Audience Insights report details demographics including the likely age, location, income, and gender of consumers reached, plus offline data measures retail visits and interests of those audiences. Pinpoint Geographical Performance Hot Spots: Understand where in the world your audiences are seeing and engaging with your ads with this country-by-country account of campaign metrics. Granular Offline Attribution: Offline visit attribution reporting details the lift from cross-device exposure on visits to physical locations, as well as the perceived interests and demographics of retail visitors. This report enables more granular analysis and mid-flight campaign optimization. Path-to-Conversion Insights: As part of the Insights suite, you can path-to-conversion metrics, offline attribution metrics, and weighted attribution reports, all in a fully transparent, real-time interface. Cross-Device Attribution: Cross-Device Conversion Attribution Matrix and Funnel reports show you a breakdown of which devices are the most influential in driving conversions across all devices. Cross-Device Reach & Frequency: Reach-and-Frequency reports show the number of unique consumers who have been reached across devices, plus the overlaps and lift for those reached on multiple devices. It’s an easy way to measure where and how often target consumers are reached.

Fido Labs

Description: Fido.ai has developed a new type of symbolic Artificial Intelligence that understands the English language at massive scale. It does not require training or labeling of data and acts like an interface that allows deep learning to understand text directly, removing the barrier of data hungriness from AI. Fido's technology powers chatbots so they can learn automatically from the internet and answer complex business questions based on a large volume of text like clinical data, patient-to-patient conversations, reviews or customer feedback. An independent benchmark study compared the accuracy of both Fido and Google language parsers. It concluded that Fido’s technology made four times fewer errors than Google's AI on human-written reviews and opinion. http://fido.ai/benchmark This core technology was developed over five years, while building chatbots and AI products for Fortune 500 companies and governments. Products: Fido Language Decoder: Fido Language Decoder is an information extraction framework for the automatic extraction of any facts and opinions from a large volume of text data. Fido has found a balance between symbolic and statistical approaches allowing its radically new AI to get rid of the limitations of current AI's -- the necessity of training and tedious data labeling. Contrary to entity-based approaches, Fido developed a context-based approach that allows to code how people express certain experiences and intents without prior predefining of any single one of them. For the first time, an AI can surprise us by telling us what we haven't known. Fido technology is an enabling factor for the building a new generation of systems that learn directly from text and a step forward towards a self-learning AI.

Kasisto

Description: Kasisto was founded in 2013 with the vision of enabling companies to engage and transact with their customers through intelligent conversations, anytime, anywhere. Kasisto’s conversational AI platform, KAI, offers enterprises a comprehensive AI technology stack combined with industry-specific domain expertise to make bots and virtual assistants well versed in the businesses they serve. As an SRI International spin-off, Kasisto leverages decades of research and development in artificial intelligence. KAI Banking enables financial institutions to add virtual assistants and smart bots to their mobile apps and leading messaging platforms. With an emphasis on great user experience, KAI-powered virtual assistants and smart bots are easy to implement, customize and maintain.

Chorus

Description: Chorus helps your team make decisions using the insights you'd get if you were sitting in on every sales or customer success call. Chorus was founded to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. Chorus is a tight-knit team of world-class scientists, engineers and product designers, and are working with a wide variety of data-driven public and high-growth companies.

Customer service

Explore AI vendor companies offering customer service solutions, including applications in claims management, email support, intelligent assistants, and more.